We offer different delivery methods depending on which goods you order and which country you order it to:
Delivery of larger and heavier goods (+30 kg)
When purchasing larger and heavier goods, e.g., an outdoor fireplace, your order will be delivered by carrier. When delivering by carrier, your order will be delivered to the kerb, and you must be at home to sign for the package. Pallet delivery with carrier (+30 kg) outside the EU is unfortunately not possible. In this case, we therefore refer to local dealers.
We deliver your package within approx. 3-7 working days both with GLS and with pallet delivery. As soon as your order is ready for dispatch, you will receive an email with your track and trace number. Regardless of private- or pallet delivery, the delivery of your package will happen on working days between 8 AM and 5 PM. If the package is not delivered within the mentioned delivery time, the consignee must contact Aduro within 7 days. You can contact us at [email protected]
If you have chosen private delivery with GLS but are not at home to sign for the package, GLS will deliver the package to a near-by-pick-up location, and at the same time leave a message with instructions on how to pick up the package. If the package is not collected within 14 days from the first delivery attempt, the package will automatically be returned to Aduro A/S.
You can always see the delivery price when you have placed your goods in the basket and chosen the delivery country. The delivery price varies according to the weight of the package and which country the package is to be shipped to. The VAT rate will vary depending on the delivery country.
Right of cancellation
When you shop on aduroshop.com, you have 14 days right of cancellation. The right of cancellation expires 14 days after the day you receive the package. If you have ordered several different goods in the same order and the goods are delivered individually, then the deadline runs from the day you receive the last item.
If you want to cancel your purchase, you must notify us before the expiry of the cancellation period. You can send an email to [email protected]
If you regret your purchase, you may return your goods no later than 14 days after receiving them. You must notify us, that you want to use your right of cancellation. Return the goods to: Aduro A/S, Beringvej 17, 8361 Hasselager, Denmark.
If you want to return an item, you must bear the direct costs associated with the return yourself. Furthermore, you need to buy a return label from the shipping company you have chosen.
The item must be returned in proper packaging. Remember to get a receipt for dispatch, since you are responsible for the item until we receive it.
If you regret your purchase within the right of cancellation period, we will refund all payments that we have received from you, including the delivery costs. However, we do not refund extra costs in case you have chosen a different type of delivery than the cheapest type of standard delivery that we offer. If you only regret the purchase of some items and want to keep other items, we do not refund the delivery costs. In such cases, you will only get a refund on the cost of the returned items.
The refund will be made without undue delay and no later than 14 days after we have received your notification about cancelling the agreement. The amount of the refund will be transferred to the card you have used for payment unless we have agreed otherwise. We do not impose any fees on refund. We can withhold the payment, until we have received the returned goods, or until you have sent documentation for the returned goods, whichever comes first.
The goods must be returned in the same condition and quantity as they were when you received them. You are therefore personally liable for deterioration in the value of the goods, which is due to a different handling of the goods than what was necessary to determine the nature of the goods, its properties, and the way in which the goods work, or if you treat the goods in a way that deteriorates the value. You can therefore lose the purchase price fully or partially, and the amount that you get back will in that case depend on the commercial value of the product.
The original packaging can affect our ability to resell our goods and a damaged or discarded packaging can therefore lead to a decrease in the product’s value and thus affect your chance of getting the full purchase price refunded. We therefore recommend returning the goods in its original packaging (including possible pallet).